Best Practices For Incident Management
Access this research
Access all Asset Performance Management Software content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
This report provides managers in operations and EHS roles with an overview of best practices for incident management. The study encompasses issues relating to processes, people, technology and data. To capture best practice insights, Verdantix undertook interviews with corporate safety and operations leaders as well as incident management experts in technology and consulting firms. Verdantix analysis finds that there are ten key practices among firms that exhibit best practices and the main themes revolve around engaging frontline workers and adopting a proactive risk-based safety management approach.Best Practices For Incident Management
Incident Management Is A Core Part Of The Mission For EHS
Diverse Challenges Hinder Successful Incident Management
Workers Passively And Actively Resist Top-Down Incident Reporting Procedures
Technology Blockages Hinder A Consistent Approach To Incident Information Management
Incident Management Processes Focus On The Past Instead Of Predicting The Future
Incident Management Data Is Often Incomplete And Inconsistent
The Maturity Of Approaches To Incident Management Varies Between Organizations
Refocus Incident Management On Worker Engagement And Risk Management
Collaborative Engagement Of Frontline Workers Is Paramount For Breakthrough Incident Management
Define Incident Management As Part Of Operational Risk Management To Move Beyond Compliance
Figure 2. Use Of Software For Safety And Risk Management
Figure 3. Leading vs. Lagging Indicators For Incident Management
Figure 4. Maturity Of Approaches To Incident Management
Figure 5. Investment In Software In 2018
Figure 6. Mobile Apps: Functionality For Incident Reporting
Figure 7. Best Practices For Incident Management
About the Author
Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef...
View ProfileOther related content
Industrial firms are under growing pressure to keep assets reliable, efficient, and low-emission – all while navigating workforce gaps, digital transformation, and cost constraints...
Upcoming / 15 December, 2025
At the 2025 Year in Infrastructure (YII) conference in Amsterdam, Bentley Systems (Bentley) showcased how its ongoing investments in digital engineering and infrastructure lifecycl...
10 November, 2025
Industrial firms racing to scale operations and improve their data management don’t need a silver bullet – they need a DataOps strategy that matches their digital maturity. In prac...
05 November, 2025
As the initial hype around enterprise AI gives way to practical realities, organizations are adopting a more measured and value-driven approach to AI investments. But for those tas...
Upcoming / 03 December, 2025
Permit to work (PtW) and e-permit software have long been a foundation of safe operations. But in today’s landscape of complex operations, pressure to sustain production, skilled w...
28 October, 2025
The conversation around industrial AI has evolved; this much was clear at Cognite’s Impact 2025 event in Houston, Texas this October. Across keynotes, product announcements and cus...
24 October, 2025