Best Practices For Incident Management
Access this research
Access all Asset Performance Management Software content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
This report provides managers in operations and EHS roles with an overview of best practices for incident management. The study encompasses issues relating to processes, people, technology and data. To capture best practice insights, Verdantix undertook interviews with corporate safety and operations leaders as well as incident management experts in technology and consulting firms. Verdantix analysis finds that there are ten key practices among firms that exhibit best practices and the main themes revolve around engaging frontline workers and adopting a proactive risk-based safety management approach.Best Practices For Incident Management
Incident Management Is A Core Part Of The Mission For EHS
Diverse Challenges Hinder Successful Incident Management
Workers Passively And Actively Resist Top-Down Incident Reporting Procedures
Technology Blockages Hinder A Consistent Approach To Incident Information Management
Incident Management Processes Focus On The Past Instead Of Predicting The Future
Incident Management Data Is Often Incomplete And Inconsistent
The Maturity Of Approaches To Incident Management Varies Between Organizations
Refocus Incident Management On Worker Engagement And Risk Management
Collaborative Engagement Of Frontline Workers Is Paramount For Breakthrough Incident Management
Define Incident Management As Part Of Operational Risk Management To Move Beyond Compliance
Figure 2. Use Of Software For Safety And Risk Management
Figure 3. Leading vs. Lagging Indicators For Incident Management
Figure 4. Maturity Of Approaches To Incident Management
Figure 5. Investment In Software In 2018
Figure 6. Mobile Apps: Functionality For Incident Reporting
Figure 7. Best Practices For Incident Management
About the Author
Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef...
View ProfileOther related content
Asset integrity is key to an effective asset strategy, and new technology is transforming the space. After 30 years of reliance on manual inspections, developments in AI and comput...
Upcoming / 25 November, 2025
The recently published Verdantix Green Quadrant: Industrial AI Analytics Software report evaluates the technical capabilities and market momentum of 19 prominent vendors of industr...
01 October, 2025
Two years ago, talk of a 10% to 15% tariff on the closest US trading partners would have stunned markets – and for good reason. For the past eight decades, the US has been the chie...
23 September, 2025
The industrial engineering, design and construction (IEDC) space is leaving paper blueprints behind. The global IEDC software market is on a steady growth path, with spending proje...
23 September, 2025
On June 26, 2025, IFS announced the acquisition of TheLoops, an autonomous AI agent platform provider, to accelerate the deployment and enhance the capabilities of AI agents in the...
22 September, 2025
Our research shows that field service leaders face three critical roadblocks to a superior customer experience: inefficient legacy systems, data silos, and insufficient technolo...
Upcoming / 23 October, 2025