Smart Innovators: Smart Workplace Technology

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Executive Summary

Innovation in the smart workplace technology market is moving at a rapid pace, with the rise of a new generation of solutions aimed at enhancing agile and hybrid-enabled workplaces. This report provides corporate facilities executives with an analysis of this new category of smart workplace technology and the use cases that it supports. The analysis finds that technology innovation is centring on five major categories: 1) workplace analytics and smart space planning, 2) employee workplace apps and productivity tools, 3) hybrid collaboration solutions, 4) security and access control and 5) workplace safety. With employees already starting to return to the office, facility managers must act now to define technology roadmaps and implement new solutions. Customers should closely evaluate technology providers, assessing their ability to scale technology and future roadmap for innovation.

Firms Need New Technology Tools For Success In The Hybrid Workplace Era  
Firms Rethink Office Strategies To Support New Ways Of Working 

Introducing A New Generation Of Smart Workplace Technology  
A Broad Ecosystem Of Software Firms, Equipment Vendors And Systems Integrators Converge On The Smart Workplace Market 

Five Categories Of Technology Innovations Emerge In The Smart Workplace Market  
Workplace Analytics Are Helping Firms Gain Better Insight Into Space Utilization And Employee Productivity 
New-Generation Mobile Apps Are Improving Employee Experience In Hybrid Workplaces
Smart Conferencing And Collaboration Solutions Are Targeting Hybrid Workplaces 
Innovation Across Security And Access Control Is Helping Firms Improve Workplace Security
COVID-19 Management Tools Are Helping Facility Managers Optimize Occupant Health

Five Steps To Get Immediate Value From Smart Workplace Technology 

Figure 1. A New Vision For A Smart Workplace: Employee-Centric And Hybrid Enabled 
Figure 2. Six New Challenges For Workplace Management In The Hybrid Era 
Figure 3. Smart Workplace Technology Supplier Backgrounds 
Figure 4. Five Categories Of Technology Innovation In The Smart Workplace Market  
Figure 5. Workplace Analytic Solutions Are Capturing Increasingly Granular Data 
Figure 6. Smart Workplace Technology Across Five Categories Of Innovation 
Figure 7. Smart Workplace Technology Purchased As A Result Of COVID-19  
X.ai, ResourceXpress, SwipedOn, Vodafone, Time Doctor, Accenture, Air France – KLM, Condeco, Utelogy, Teem, Workpuls, EY, Atlona, Signify, ScaleOut Software, Microsoft, CleanTelligent, Moodbeam, Inpixon, KPMG, Spica Technologies, Zero Irving, CooperVision, SMART Technologies, The Clarient Group, Slenke, SHE Software, Capgemini, Triax Technologies, Philips, iLobby, National Health Service (NHS), Lobbipad, OfficeSpace Software, Sococo, Newcomb & Boyd, Creston, Atos, Glue, Owl Labs, Humanyze, Planon, Tyco Security Products, Genetec, CBRE, Evernote, World Wide Technology, Google, Density, UBS, Productiv, NEOMA Business School, Schneider Electric, Netwrix, Friedman Real Estate, ENGAGE, Centrical, WSP, Dropbox, Cisco, Taylor Engineering, Slack, ObserveIT, Polte, SAP, VORM, Exabeam, Loop Team, Envoy, Cority, Kramer Electronics, FSI, Hamilton Apps, Polycom, Proxyclick, Bunchball, Avigilon, Maria Middelares Hospital, FM:Systems, Overbury, Mapiq, Bosch Building Technologies, ServiceNow, VelocityEHS, Samsung, L&T Technology Services (LTTS), Refined Data, AMS CAD + CAFM Solutions, PointGuard, RAL Companies & Affiliates, Spatial, Accruent, STANLEY Security, Infogrid, Vanderbilt, Accor, Comfy, ActivTrak, Sine, Smartway2, Salesforce, Cushman & Wakefield, Business Brain Showa-Ota, Dingtalk, JLL, PTS Consulting, HqO, STMicroelectronics, iOFFICE, KONE, Bluescape, Intelligent Buildings, Nike, IBM, Mitie, Enablon, Hamilton County, Four Winds Interactive, Avison Young, Amazon, Nuvolo, Spacewell, Carrier, Frame VR, InterGuard, Johnson Controls, REVO, BI WORLDWIDE, Airthings, Rumii, Tata Consulting Services, Siemens, MeetinVR, HID Global, Mambo.io, Nuvap, Ford, Kisi, Torii, Skype, Artishok, LightWerks, Verkada, AREMIS, Deloitte, WeChat, Everbridge, Teramind, SpaceIQ, Openpath, Vibe, Honeywell, eCIFM, HSBC, Tango, Fujitsu, GoSpace AI, VergeSense, Robin Powered, PwC, Trimble, RICOH, Smarten Spaces, Saltmine, Veriato, Cognizant, Horizant

About the Authors

Susan Clarke

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace managem…

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Joy Trinquet

Joy Trinquet

Senior Analyst

Joy is a Senior Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on integrated workplace management systems/connected portfolio intellige…

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