Smart Innovators: Building Occupant Mobile Apps

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Executive Summary

This report provides corporate real estate, facilities management and workplace executives, as well as asset managers and landlords, with an assessment of the emerging category of mobile apps designed to improve occupant and tenant experience of buildings. Over the past two years, there has been a flurry of new mobile apps launched by start-ups, workplace management specialists, IWMS vendors and building management software vendors that look to provide building users with better access to workplace services and local amenities. Based on our analysis of 28 building occupant mobile apps, this report reviews trends in product design, core usage scenarios and how building occupant apps are likely to develop in tandem with the IoT technology trend and proliferation of smart buildings. Corporate executives, asset managers and landlords can use this report to better understand how building occupant apps have the potential to deliver value in the built environment. 

Table of contents

Mobile Apps Link Occupants To An Increasingly Connected Ecosystem Of Real Estate Technology 
The Proliferation Of Smart Phone Use And The IoT Underpins Demand To Centralize Real Estate Data And Activities On A Single Device

Introducing The Mobile Apps For Building Occupants Market 
Vendors Develop Mobile App Functionalities Based On Four Visions
Mobile Apps Help Building Occupants Across Ten Key Usage Scenarios
Early Evidence Points To Demonstrable Improvements In Occupants’ Indoor Experience
Balance Of Drivers And Barriers Mean Market Growth Will Gradually Gather Pace

Vendors Will Need To Sharpen Their Strategies To Thrive In A Growing Occupant-Apps Market

Table of figures

Figure 1. Corporate Attitudes To User Interaction With Buildings Over The Next Three Years 
Figure 2. Four Visions For Building Occupant Mobile Apps 
Figure 3. Typical Usage Scenario Descriptions 
Figure 4. Product Visions And Usage Scenario Matrix 
Figure 5. Usage Scenario Coverage By Vendor 
Figure 6. Building Occupant Mobile Apps Stakeholders 
Figure 7. Deployment Challenges For Building Occupant Mobile Apps

Organisations mentioned

Alliance Residential, Amenify, ARCHIBUS, Asure Software, Aves, Axxerion, Bank of New Zealand, Beco, BuildingIQ, Churchill Square, Cisco, Club Med, Comfy, Condeco, Convene, CoWork.io, CrowdComfort, Danfoss, Danone, Eindhoven University, EnerNOC, Facebook, FM:Systems, FSI, GE Oil & Gas, Heineken, Hilton Hotel & Resorts, Honeywell, indoo.rs, Industrious, iOFFICE, Kaleida Health, Leesman, Mapiq, McKinsey, Micello, Minneapolis Downtown Council, NavVis, Neudux, Ofcom, Optix, OVG, Pew Global, Planon, RedstoneConnect, Rockefeller Center, Schneider Electric, Shadow Ventures, Siemens, Skedda Bookings, SmartSpace Software, Somfy, Sony, Sylvania Middle East, Tango, The Coven, ThoughtWire, Tishman Speyer, Trimble, UberMedia, Vecos, Walmart, WeWork.

About the author

Ibrahim Yate

Industry Analyst

Ibrahim is an Industry Analyst in the Verdantix Smart Buildings practice. His current agenda covers innovation in software and hardware solutions for space management, workplace management, energy management, smart lighting, proptech and location-based services. Ibrahim joined Verdantix in 2016, and previously worked at OVO Energy and the Energy Saving Trust. Ibrahim holds an MSc in Energy Policy from Imperial College London and MA from Cambridge University.

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