Operational Risk Survey 2018: ORM Services Brands

Published 1 October 2018 by David Metcalfe & Sebastian Winter &
Digital Twin Operational Excellence Operational Risk Management Software Global Survey

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Executive Summary

This report helps chief marketing officers and practice leaders at consulting firms that provide operational risk management services to understand the strength of their brand awareness and brand preference in the eyes of 221 customers across nine economic regions. Verdantix conducted the brand assessment between May and June 2018 via telephone interviews with directors and managers in operations, production, maintenance and safety roles in relation to operational risk management topics. Of the 221 respondents, all belong to firms with revenues of at least $250 million, covering 12 industries. The survey finds that for both brand preference and awareness IBM and Schneider Electric take the top two spots: 41% of respondents consider IBM to have ‘leading’ or ‘strong capabilities’ and Schneider Electric achieves brand preference with 26% of the respondents. Among EHS/engineering services firms, AECOM has the highest brand preference followed by WorleyParsons and DuPont Sustainable Solutions. Accenture and Deloitte also feature positively in this market.

Table of contents

Operational Risk Management Services Brands 2018
Multi-Region Operational Risk Survey Delivers Granular Insight
Management And IT Consultants Grab The Top Brand Preference Positions For Operational Risk Management
Global Presence And IT Systems Integration Capability Boost Brand Awareness

Table of figures

Figure 1. Operational Risk Management Services: Brand Preference Ranking
Figure 2. Operational Risk Management Services: Brand Awareness Ranking 

About the authors

David Metcalfe


David co-founded Verdantix in 2008 and leads the firm’s research and advisory work on the digitization of Operational Excellence which covers software, systems integration, wearables and drones. Prior to founding Verdantix, David was a Senior Vice President at Forrester Research and Head of Analysis and Forecasting for BT. He holds a PhD from Cambridge University in Game Theory and Decision Analysis and worked as a Research Associate at the Harvard Business School.

Sebastian Winter

Industry Analyst

Sebastian is a Technology Analyst in the Verdantix Operational Excellence practice. His research agenda focuses on covering industrial risk technologies, best practices and growth strategies. Prior to joining Verdantix, Sebastian worked for Trucost, a division of S&P Dow Jones Indices, and held positions in China, Brunei and Kenya. Sebastian holds an MSc in Environmental Technology from Imperial College London.

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