Smart Innovators: Augmented Reality Solutions For Remote Assistance

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Executive Summary

This report provides buyers of augmented reality (AR) solutions for remote assistance with an overview of the current state of the market and an assessment of vendors with the most comprehensive offerings. The study also provides executives at vendors with an understanding of how their capabilities stack up relative to their competitors across eight assessment criteria. Features such as secure connectivity with remote expertise, device agnosticism and retention of call quality even in reduced bandwidth areas are key AR solution capabilities. The report finds that the maturing of AR hardware products has coincided with an increased demand for connected worker solutions owing to workplace restrictions enforced during the COVID-19 pandemic. Buyers must consider four main criteria before selecting an AR solution vendor: the scalability of the solution, the capabilities and use cases in which vendors specialize, the vendor innovation strategy, and integration and future tech developments afforded by the vendor’s partner ecosystem.

Table of contents

Smart Innovators: Augmented Reality Solutions For Remote Assistance
A Multitude Of Factors Have Increased The Attractiveness Of Augmented Reality Wearables 
Partnerships And Acquisitions Define The Market For Augmented Reality Solutions

Introducing The Augmented Reality For Remote Assistance Market
Augmented Reality Solutions For Remote Assistance Cover Five Main Use Cases
Augmented Reality Solutions For Remote Assistance Have Eight Primary Capabilities 
Augmented Reality Solutions For Remote Assistance Deliver Multiple Benefits To Customers

The Augmented Reality Solutions For Remote Assistance Market Is On A Growth Trajectory
Future Innovation In The Augmented Reality For Remote Assistance Market Is Led By AI
Buyers Of Augmented Reality For Remote Assistance Should Consider Four Criteria To Find The Best-Fit Vendor

Table of figures

Figure 1. Important Operational Criteria When Selecting Wearable Devices  
Figure 2. 2020 Investment Plans For Wearable Device Use Cases
Figure 3-1. Partnerships In The Augmented Reality Solutions For Remote Assistance Market  
Figure 3-2. Partnerships In The Augmented Reality Solutions For Remote Assistance Market  
Figure 4. Augmented Reality For Remote Assistance Use Cases
Figure 5-1. Augmented Reality Solutions For Remote Assistance Vendor Capabilities 
Figure 5-2. Augmented Reality Solutions For Remote Assistance Vendor Capabilities

About the authors

Hugo Fuller

Analyst

Hugo is a Technology Analyst in the Verdantix Operational Excellence practice. His research agenda focuses on covering connected worker technologies, best practices, market trends and growth strategies. Hugo joined Verdantix in 2020 having worked previously in public relations and earned media at Cision. He holds a bachelor’s degree in English from University College London.

Malavika Tohani

Research Director

Malavika leads the Verdantix Operational Excellence practice. Her current research agenda focuses on the digitization of Operational Excellence and covers operational risk technologies, best practices and growth strategies. Her recent research focussed on benchmarking the capabilities of the prominent operational risk software vendors. She has over 10 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

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