Market Overview: Digitizing Facilities Management Services

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Executive Summary

Today a new phase of digitization is taking off in the outsourced facilities management services sector as providers start to adopt new generations of IoT-enabled technologies, mobile-based solutions and software powered by more advanced analytics. These digital technologies have the potential to bring major efficiency improvements to this labour-intensive sector and help revive business models that are coming under pressure. This report helps senior executives in facilities services firms gain an understanding of the current state of digitization in the facilities management sector and make informed decisions regarding which applications of technologies deliver the most value today. The report also provides a forward-looking analysis of the technologies that will continue to gain traction in the sector over the next three years. 

Table of contents

Market Overview: Digitizing Facilities Management Services

The Facilities Management Services Sector Is Ripe For A Digital Revolution
Market Challenges Force Facilities Services Firms To Review Business Models 
End-Customers Are Pushing For Greater Performance From Their Contractors  

Mobile Apps, IoT And Remote Management Are Starting To Disrupt Facilities Management Services
Global Real Estate And Facilities Services Firms Are Launching High-Profile Digitization Programmes 
Remote Management And Workforce Management Tools Are Improving Labour Efficiency   
Fieldworker Mobile Apps And Remote Monitoring Are Aiding Services Firms In Meeting SLAs 
Facilities Services Firms Are Launching New Digital Workplace Services To Gain Competitive Advantage 

Traditional Value Pools Hamper Services Firms In Making Transformative Technology Investments

In The Next Three Years Digitization Will Focus On Smartening Up Staff Activities And Taking Paper-Based Processes Online 


Table of figures

Figure 1. Four Maintenance Strategies Offer Upside And Downside For Customers
Figure 2. Technology Is Smartening Up Eight Core Facilities Management Processes
Figure 3. Remote Management Technology Is Changing The Delivery Of Facilities Management Services
Figure 4. Three Phases Of Facilities Management Services Digitization  

Organisations mentioned

Accruent, Acuity Brands, ARCHIBUS, AZ Maria Middelares, BGIS, Bouygues Energies & Services, Breathe Energy, Capita, CBRE, Colliers, County of San Bernardino¸ Cushman & Wakefield, Deliveroo, Disruptive Technologies, Diversey, DMA Maintenance¸ Enertiv, Enovity, Envizi, Euclid, Ezitracker, Face ID Biometrics, Facilio, FacilityConneX, FieldFLEX First Engineering Services, FM:Systems, FSI, G4S, Genoveva Chavez Community Center, Honeywell, IBM, IFMA¸ Innovise, Interserve, Iota Communications, ISS, JLL, Johnson Controls, Judicial Council of California, KONE, Locatee, Lucid, Metro Trains Australia, Microsoft, Mitie, NFS Technology Group, Norton Rose Fulbright, Nuvap, OCS, Oxford Properties, Pegaxis, Planon, Platinum Facilities and Maintenance, PointGuard, QSI Facilities, Rentokil, Sainsbury’s, Savills, Schneider Electric, Serco, Serraview, ServiceMaster Clean, Siemens, Signify, Sodexo, SpaceIQ, Spacewell, SWG, Switch Automation, Tango, Trimble, Uber, UbiqiSense, Veolia, VergeSense, WeWork, Yanzi Networks.

About the authors

Susan Clarke

Principal Analyst

Susan is a Principal Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

Managing Director

Rodolphe leads the Verdantix Smart Buildings practice. His current agenda is focused on the convergence of real estate and building software solutions and how to harness the IoT in smart buildings. Rodolphe has over twenty years of experience in technology research and strategy consulting. He co-founded Verdantix in 2008 and previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from Cambridge University.

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