Integrated Workplace Management Systems Buyer’s Guide 2020
07 Apr, 2020
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Executive Summary
This report provides individuals responsible for selecting, implementing and managing software for real estate and facilities management with an up-to-date analysis of the 18 most prominent Integrated Workplace Management Systems (IWMS) platforms on the market. This report updates and extends our analysis of solutions provided through the Green Quadrant IWMS Solutions published in March 2019. This analysis leverages data recently collected from the 18 IWMS vendors via questionnaires and software demonstrations. It also uses insights into buyer requirements collected via our annual global surveys with building occupiers and investors. Buyers should use this guide to support them in their search for real estate and facilities management applications that fit their requirements and to help them to build a shortlist.
Integrated Workplace Management Systems Buyer’s Guide 2020
IWMS Solutions Are Broad Platforms Which Centralize Facilities And Real Estate Data
Building Occupiers, Facilities Services Firms And Real Estate Investors Should Review IWMS Solutions
Buyers Need To Watch Out For Variability Of Solutions Across Functionality Depth, Architecture And Solution Scalability
Review Of Key Product Enhancements
Platform Enhancements Focus On Improving UI, Time-To-Value And APIs
Building Users Will Benefit From IWMS Vendors’ Investments Into Workplace Apps
New Fleet And Linear Asset Management Tools Will Benefit Customers With Complex Asset Portfolios
Inclusion Criteria For The 2020 IWMS Buyer’s Guide
Accruent Extends Its IoT Data Capture Capabilities For Smart Buildings
Archibus Launches A New UI And Enhances Its Integrations With Serraview For Space Management
AssetWorks Deepens Functionality Across Space Management And Fieldworker Mobile Apps
New Entrant Facilio Broadens Its Platform From Building Operational Management To Property Management
FM:Systems Bolsters Its Digital Workplace Capabilities With Richer Analytics And Workplace Sensors
FSI Refreshes Its IWMS Platform By Modernizing Its User Interface
IBM Bolsters TRIRIGA With AI-Powered Analytics And New Workplace Apps
iOFFICE Deepens Its Maintenance Management And Workplace Services Functionality Following Acquisitions
MRI Bolsters Its Lease Management And Tenant Engagement Functionality After A Series Of Software Acquisitions
Fast-Growing Nuvolo Gains Traction With Healthcare, Business And Public Sector Organizations
Planon Opens Its IWMS Platform For App Development And Third-Party Software Integrations
Rapal Deepens Its Functionality For Lease Management And Workplace Engagement In Its IWMS Solution
Spacewell Brings Digital Twin Functionality To Its IWMS Platform
SWG Deepens Its Functionality For Linear Asset Management And Facility Inspections
Tango Launches AI-Powered Tools To Support With Space And Workplace Management
Trimble Launches A New Employee Engagement App To Support The Smart Workplace
VLogic Launches New Mobile Functionality To Support Its IWMS Platform
zLink Launches New Functionality For Fleet And Linear Asset Management
IWMS Solutions Are Broad Platforms Which Centralize Facilities And Real Estate Data
Building Occupiers, Facilities Services Firms And Real Estate Investors Should Review IWMS Solutions
Buyers Need To Watch Out For Variability Of Solutions Across Functionality Depth, Architecture And Solution Scalability
Review Of Key Product Enhancements
Platform Enhancements Focus On Improving UI, Time-To-Value And APIs
Building Users Will Benefit From IWMS Vendors’ Investments Into Workplace Apps
New Fleet And Linear Asset Management Tools Will Benefit Customers With Complex Asset Portfolios
Inclusion Criteria For The 2020 IWMS Buyer’s Guide
Accruent Extends Its IoT Data Capture Capabilities For Smart Buildings
Archibus Launches A New UI And Enhances Its Integrations With Serraview For Space Management
AssetWorks Deepens Functionality Across Space Management And Fieldworker Mobile Apps
New Entrant Facilio Broadens Its Platform From Building Operational Management To Property Management
FM:Systems Bolsters Its Digital Workplace Capabilities With Richer Analytics And Workplace Sensors
FSI Refreshes Its IWMS Platform By Modernizing Its User Interface
IBM Bolsters TRIRIGA With AI-Powered Analytics And New Workplace Apps
iOFFICE Deepens Its Maintenance Management And Workplace Services Functionality Following Acquisitions
MRI Bolsters Its Lease Management And Tenant Engagement Functionality After A Series Of Software Acquisitions
Fast-Growing Nuvolo Gains Traction With Healthcare, Business And Public Sector Organizations
Planon Opens Its IWMS Platform For App Development And Third-Party Software Integrations
Rapal Deepens Its Functionality For Lease Management And Workplace Engagement In Its IWMS Solution
Spacewell Brings Digital Twin Functionality To Its IWMS Platform
SWG Deepens Its Functionality For Linear Asset Management And Facility Inspections
Tango Launches AI-Powered Tools To Support With Space And Workplace Management
Trimble Launches A New Employee Engagement App To Support The Smart Workplace
VLogic Launches New Mobile Functionality To Support Its IWMS Platform
zLink Launches New Functionality For Fleet And Linear Asset Management
Figure 1. Common User Groups And Functionality Requirements Of IWMS Solutions
Figure 2. Market Transactions Impacting The IWMS Vendor Landscape January 2018 To January 2020
Figure 3. 18 IWMS Solutions Included In The 2020 Buyer’s Guide
Figure 4. Accruent’s IWMS Solution Overview
Figure 5. Archibus’s IWMS Solution Overview
Figure 6. AssetWorks’s IWMS Solution Overview
Figure 7. Facilio’s IWMS Solution Overview
Figure 8. FM:Systems’s IWMS Solution Overview
Figure 9. FSI’s IWMS Solution Overview
Figure 10. IBM’s IWMS Solution Overview
Figure 11. iOFFICE’s IWMS Solution Overview
Figure 12. MRI’s IWMS Solution Overview
Figure 13. Nuvolo’s IWMS Solution Overview
Figure 14. Planon’s IWMS Solution Overview
Figure 15. Rapal’s IWMS Solution Overview
Figure 16. Spacewell’s IWMS Solution Overview
Figure 17. SWG’s IWMS Solution Overview
Figure 18. Tango’s IWMS Solution Overview
Figure 19. Trimble’s IWMS Solution Overview
Figure 20. VLogic’s IWMS Solution Overview
Figure 21. zLink’s IWMS Solution Overview
Figure 2. Market Transactions Impacting The IWMS Vendor Landscape January 2018 To January 2020
Figure 3. 18 IWMS Solutions Included In The 2020 Buyer’s Guide
Figure 4. Accruent’s IWMS Solution Overview
Figure 5. Archibus’s IWMS Solution Overview
Figure 6. AssetWorks’s IWMS Solution Overview
Figure 7. Facilio’s IWMS Solution Overview
Figure 8. FM:Systems’s IWMS Solution Overview
Figure 9. FSI’s IWMS Solution Overview
Figure 10. IBM’s IWMS Solution Overview
Figure 11. iOFFICE’s IWMS Solution Overview
Figure 12. MRI’s IWMS Solution Overview
Figure 13. Nuvolo’s IWMS Solution Overview
Figure 14. Planon’s IWMS Solution Overview
Figure 15. Rapal’s IWMS Solution Overview
Figure 16. Spacewell’s IWMS Solution Overview
Figure 17. SWG’s IWMS Solution Overview
Figure 18. Tango’s IWMS Solution Overview
Figure 19. Trimble’s IWMS Solution Overview
Figure 20. VLogic’s IWMS Solution Overview
Figure 21. zLink’s IWMS Solution Overview
Symetri, Halfords, Fortive, State of New Mexico, GlideFast Consulting, Telefónica, Accenture, Hewlett Packard (HP), Qube Global Software, Axentris, Kaiser Permanente Ventures, AASB, Teem, Mercy Medical Center, St. Francis Medical Center, Penske, zLink, Rome Airports, Molina Healthcare, EY, Scudo Solutions, Avector, ABB, Withers Worldwide, Gravicon, Kimberly-Clark, Under Armour, Nemetschek Group, European Central Bank, conjectFM, Microsoft, Del Monte, Addnode Group, WeWork, University of Maryland, National Oceanic and Atmospheric Administration, Verizon Wireless, Nebraska Medical Center, Buildingi, Incatec, Kaiser Permanente, Melbourne Olympic Parks, KPMG, Maintenance Connection, Moro Hub, PostNord, California Institute of Technology, University of Central Florida, Vetasi, Facilicom, Portsmouth Regional Medical Hospital, Chewy, Cask, MRI, Chevron, Brown University, Cardiff University, Allianz, Posti, IMAGINiT, Clear Channel, Philips, Nanyang Technological University, CPM One Source, Government of Flanders, Airbus, BAM FM, Finnish Tax Administration, AXA, Mass Plc, Apple, Dubai Electricity & Water Authority, Rapal, Serraview, Granlund, Planon, VLogic, Airbnb, Co-op, CBRE, ROI Consulting Group, Priam Properties, NetApp, Counterpointe, Google, Bahwan IT, US Government Accountability Office, Lucernex, New York City School Construction Authority, RSM, eSight Energy, US Coast Guard Auxiliary, Crestron, ProLease, AIA, Schneider Electric, RXR Realty, BT, OccupEye, Bosch, Coor, Ultimate Software, Axxerion, Workday, GASB, Pizza Hut, SSAB, PD7 Technology, NYSE, British Heart Foundation, Leverton, California State University, Mishcon de Reya, Fairbanks North Star Borough, Fujitsu Technology Solutions, The State University of New York, Synchronoss, Guitar Center, Cleveland Clinic, US Air Force, Whole Foods Market, Netflix, South Australia Regional Police & Courts, ConocoPhillips, Cisco, Singapore Power Group, NJW, GE Healthcare, Minnesota Twins (baseball team), Automated Logic, Distech Controls, CT ACTIVA, FSI, Cofely FM, Public Centre for Social Welfare, Connecticut State Colleges and Universities (CSCU), ENGIE, Bouygues, Dow Chemical Company, Tekla, UK Foreign & Commonwealth Office, GE, Moody’s, FM:Systems, Wipro, Denver Public Schools, ServiceNow, ISS, Engage Property Technology, Circle K, Samsung, AMS CAD + CAFM Solutions, Illinois Institute of Technology, ETH Zürich, Vaisala, Plandatis, Accruent, US Department of Transportation, Australian Accounting Standards Board, Equifax, Edge Hill University, EMS Software, TA Associates, Serco, BNP Paribas, BRG, RASMAS, GI Partners, Harvest Partners, Uber, University of California, Cushman & Wakefield, InfoNarus, Topscan, IASB, JLL, Indus Systems, Motorola, Teletrol, MCS Solutions, Constellation Software, City of Vantaa (Finland), Bayer Real Estate, Waud Capital, DXC Technology, ADP, LinkedIn, Region Skåne, Facilio, Hippo CMMS, The Crown Estate, CADD Microsystems, iOFFICE, PartsSource, FASB, IFRS, Setra, Amey, IBM, Horizant Solutions, Boston University, Hamilton County, Vicinity Centres, Royal Hospital For Neuro-disability, Amazon, Baskin Robbins, Nuvolo, GridPoint, Spacewell, Machinestalk, Calgary Board of Education, Kykloud, AIG, Sopra Steria, WHSmith, Excitech, Siemens, Tesco, Blue Cross Blue Shield of Massachusetts, Barclays, NEN, Autodesk, Dubai Airport, Stantec, Logitech, Service Master Clean India, Zillow, AstraZeneca, Tjene, ALLPLAN, Asure Software, 3M, eCIFM Solutions, Hydro Ottawa, Excellerate, Alpha Data, Big Fish Games, Sage Method, ManagerPlus, AREMIS, Newmark Knight Frank, AssetWorks, Deloitte, Joss Group, QED, Unifii, Wendy’s, Joint Commission, Texas A&M University, Yelp, JMI Equity, AZMM, ARCHIBUS, AT&T, Tango, Citrix, Rifiniti, US Army, HOK, Sofigate, ECRI, Solibri, KFC, PwC, Trimble, Panera Bread, MACS, Sky, Optimaze, L’Oréal
About the Authors
Susan Clarke
Research Director
Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace managem…
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Rodolphe d’Arjuzon
Chief Product Officer and Co-Founder
Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research…
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