IBM Launches New Workplace Apps To Support The Agile Office

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Executive Summary

On January 28, 2020, IBM announced a major update for its IWMS platform TRIRIGA, bringing in more advanced space management tools, a new AI-powered workplace assistant and a modernized UI for the full platform. This report provides real estate and facilities managers with an analysis of these updates and identifies which customers will get the most value from this new functionality. Our analysis finds these updates put TRIRIGA at the forefront of AI-powered assistants in the IWMS marketplace and helps IBM address customer demands for a more intuitive UI. The refreshed platform will benefit existing customers that are launching agile working programmes by arming them with more granular space usage data and enhanced space planning tools. Real estate and facilities managers should use this report to support them in assessing the best-fit software vendor to meet their needs. 

Table of contents

IBM Launches New Workplace Apps To Support The Agile Office
IBM Refreshes Its TRIRIGA Platform By Rolling Out An Enhanced UI And More Advanced Space Analytics Capabilities  
TRIRIGA’s New Functionality Responds To Customer Expectations For Sophisticated Space Planning Tools 
TRIRIGA’s Updates Will Help Customers Across Multiple Workplace Usage Scenarios 

Organisations mentioned

Asure Software, HB Reavis, HOK, IBM, Rifiniti, Serraview

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

Managing Director & Global Head of Research

Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. He also leads the Environment, Health & Safety practice on an interim basis. Rodolphe has over twenty years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from Cambridge University.

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