Global Corporate Survey 2021: IWMS Investment Plans By Industry

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Executive Summary

This report helps heads of strategy, marketing and product at providers of integrated workplace management systems (IWMS) determine demand for their products and investment levels by industry. The Verdantix Global Corporate Survey 2021 interviewed 285 senior real estate and facilities management decision-makers at organizations occupying mid to large real estate portfolios. Our analysis finds that penetration of IWMS is growing across the market, with over half of respondents using this type of software at more than one site. For many firms, an IWMS is part of a complex real estate IT landscape, used alongside other software such as computerized maintenance management systems (CMMS) and employee engagement apps. Industry-level analysis shows that spending on IWMS is diversifying out of office-centric sectors, with firms from the engineering, food and beverage and retail sectors planning investment increases.

Table of contents

Global Corporate Survey 2021: IWMS Investment Plans By Industry 
IWMS Penetration Continues To Grow Across The Smart Building Market 
IWMS Investments Will Extend Into Diverse Sectors From 2021 
There Is No Single Vision For Real Estate IT: Firms Are Working Towards Four Different Goals   

Table of figures

Figure 1. Real Estate Managers’ Investment Plans Across Seven Categories Of Software  
Figure 2. IWMS Expenditure Changes For 2022 By Industry 
Figure 3. Strategies For Real Estate And Facilities Software Over The Next Five Years 

About the authors

Ben Hext


Ben is an Analyst in the Verdantix Smart Buildings practice. His current agenda covers hardware and software solutions for energy management, on-site power generation, and COVID-19 mitigation management. He holds an M.Eng in Mechanical Engineering from Durham University,

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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