Digital Services Benchmark: Asset Performance Management

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Executive Summary

Spending on digital initiatives to improve asset management has risen over the past five years driven mainly by factors such as CEO-led digital transformation plans, the availability of new technology and high costs of unplanned downtime. To help buyers select the best-fit APM digital service provider, this benchmark provides a detailed analysis of the digital service capability of 12 vendors across three capability areas within APM – asset reliability and integrity, maintenance optimization and plant turnaround management. The report finds that Accenture and Wipro lead the market for APM digital services. Buyers of APM digital services should shortlist consultants with industry subject matter expertise and strong partnerships to deliver complex large-scale projects. 

Table of contents

Digital Services Benchmark: Asset Performance Management  
Three Factors Drive Buyers To Focus On A Subset Of Operational Excellence Digital Services
Assessment Criteria For Asset Performance Management Digital Services
Strong Digital Services Capability For Asset Performance Management Is Only Offered By A Selection Of Vendors
Buyers Should Select APM Digital Service Providers With Industry Expertise And Experience

Table of figures

Figure 1. APM Digital Services Capabilities Score
Figure 2. APM Digital Services Percentage Of Maximum Potential Score
 

About the authors

Malavika Tohani

Research Director

Malavika leads the Verdantix Operational Excellence practice. Her current research agenda focuses on the digitization of Operational Excellence and covers operational risk technologies, best practices and growth strategies. Her recent research focussed on benchmarking the capabilities of the prominent operational risk software vendors. She has over 10 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

Rodolphe d’Arjuzon

Managing Director & Global Head of Research

Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. He also leads the Environment, Health & Safety practice on an interim basis. Rodolphe has over twenty years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from Cambridge University.

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