Customer Preferences For Operational Excellence Software Show Distinct Industry Variations

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Executive Summary

This report provides an industry-level breakdown of the significance of software applications for 284 managers responsible for operational excellence. Across all industries, 97% of decision-makers consider APM software to be significant for their operational excellence initiatives, followed by 94% for ORM software. EHS software is one of the top three software applications for firms in oil and gas, infrastructure and transport and mining and utilities to achieve operational excellence and manufacturing is the only industry within this study where EHS software did not rank in the top three. Reflecting these priorities, vendor product strategies focus on delivering an integrated platform for safety, risk and asset integrity management to customers.

Table of contents

APM Software Emerges As The Most Significant Technology For Operational Excellence
Safety And Risk Management Software Resonates With Operations Managers 
Industrial Software Vendors Should Focus On Delivering A Single Platform For Asset Reliability And Worker Safety

Table of figures

Figure 1. Significance Of Software Applications For Operational Excellence (All Industries)
Figure 2. Significance Of Software Applications For Operational Excellence (Mining and Utilities) 
Figure 3. Significance Of Software Applications For Operational Excellence (Manufacturing) 
Figure 4. Significance Of Software Applications For Operational Excellence (Infrastructure and Transport)
Figure 5. Significance Of Software Applications For Operational Excellence (Oil and Gas)

About the authors

Malavika Tohani

Principal Analyst

Malavika is a Principal Analyst in the Verdantix Operational Excellence practice. Her current research agenda focuses on covering operational risk technologies, best practices and growth strategies. Her recent research focussed on benchmarking the capabilities of the prominent operational risk software vendors. She has over 10 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

David Metcalfe


David co-founded Verdantix in 2008 and leads the firm’s research and advisory work on the digitization of Operational Excellence which covers software, systems integration, wearables and drones. Prior to founding Verdantix, David was a Senior Vice President at Forrester Research and Head of Analysis and Forecasting for BT. He holds a PhD from Cambridge University in Game Theory and Decision Analysis and worked as a Research Associate at the Harvard Business School.

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