Customer Preferences For Operational Excellence Software Show Distinct Industry Variations

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Executive Summary

This report provides an industry-level breakdown of the significance of software applications for 284 managers responsible for operational excellence. Across all industries, 97% of decision-makers consider APM software to be significant for their operational excellence initiatives, followed by 94% for ORM software. EHS software is one of the top three software applications for firms in oil and gas, infrastructure and transport and mining and utilities to achieve operational excellence and manufacturing is the only industry within this study where EHS software did not rank in the top three. Reflecting these priorities, vendor product strategies focus on delivering an integrated platform for safety, risk and asset integrity management to customers.

Table of contents

APM Software Emerges As The Most Significant Technology For Operational Excellence
Safety And Risk Management Software Resonates With Operations Managers 
Industrial Software Vendors Should Focus On Delivering A Single Platform For Asset Reliability And Worker Safety

Table of figures

Figure 1. Significance Of Software Applications For Operational Excellence (All Industries)
Figure 2. Significance Of Software Applications For Operational Excellence (Mining and Utilities) 
Figure 3. Significance Of Software Applications For Operational Excellence (Manufacturing) 
Figure 4. Significance Of Software Applications For Operational Excellence (Infrastructure and Transport)
Figure 5. Significance Of Software Applications For Operational Excellence (Oil and Gas)

About the authors

Malavika Tohani

Research Director

Malavika leads the Verdantix Operational Excellence practice. Her current research agenda focuses on the digitization of Operational Excellence and covers operational risk technologies, best practices and growth strategies. Her recent research focussed on benchmarking the capabilities of the prominent operational risk software vendors. She has over 10 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

David Metcalfe

CEO

David is the CEO of Verdantix and co-founded the firm in 2008. Based on his 20 years of experience in technology strategy and research roles he provides guidance on digital strategies to C-level executives at technology providers, partners at private equity firms and function heads at large corporations. His current focus is on helping clients understand their market opportunity tied to ESG investment trends and their impact on corporate sustainability strategies. During his 12 years running Verdantix – including 4 leading the New York office – he has helped dozens of clients grow their businesses through fund raising, acquisitions and international growth. David was previously SVP Research at Forrester and Head of Analysis & Forecasting at BT. He holds a PhD from Cambridge University and also worked as a Research Associate at the Harvard Business School.

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