COVID-19 Supercharges Workplace Transformation

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Executive Summary

This report provides heads of real estate, workplace experience and facilities management with an analysis of how real estate strategies and workplaces will change following the COVID-19 pandemic and associated economic recession. Verdantix research finds that existing real estate strategy drivers, such as occupant well-being and talent attraction, have risen in prominence since COVID-19. The pandemic has also accelerated real estate digitization programmes and existing real estate trends such as hybrid working models and space rationalization. This report highlights six actions for facility managers to prepare for the new workplace standard.

Table of contents

Firms Re-evaluate Real Estate And Digitization Strategies 
Firms Adopt A Range Of Measures To Manage Office Occupancy During The Pandemic
Corporate Offices Will Persist Despite Some Rethinking On Their Primary Purpose
Long Term Strategies Will Maintain A Focus On Talent Attraction And Building Resiliency
Space And Workplace Management Technologies Will Remain Key Enablers Of Workplace Strategies

Table of figures

Figure 1. Office Adaptions Due To COVID-19 
Figure 2. Push And Pull Factors Impacting Office Usage 
Figure 3. Expected Change In Office Footprints 
Figure 4. Real Estate Strategic Objectives Over The Next Three Years 
Figure 5. COVID-19 Effect On Commercial Real Estate Digitization Strategies Split By Firm Revenue 
Figure 6. Real Estate Executives’ Software Investments Intentions Driven By COVID-19 
Figure 7. Software Investment Plans By Industry 
Figure 8. Six Actions For Facility Managers 

About the authors

Joy Trinquet

Industry Analyst

Joy is an Industry Analyst in the Verdantix Smart Buildings practice. Her current research agenda focuses on building digital twins, BIM for operations, smart building systems integration as well as architecture, engineering and construction software. Joy joined Verdantix in 2019, and previously worked at BNP Paribas Asset Management. She holds a bachelor’s degree in economics with a concentration in policy as well as dual minors in computer science and business studies from New York University.

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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