Buyer’s Guide: Connected Worker Solutions

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Executive Summary

This report provides executives at industrial sites responsible for the selection, implementation and management of software, hardware or services for connected worker (CW) solutions with an up-to-date analysis of 32 prominent CW solutions on the market. The analysis of the report leverages data drawn from seven questionnaires from prominent CW solution providers, as well as from briefings and demos delivered to Verdantix. The report also includes insights drawn from our annual surveys of decision-makers in operations, maintenance, engineering  and process safety roles. Buyers should use this report to support them in their search for CW software and any associated hardware, alongside service offerings that fit their requirements.

Table of contents

Connected Worker Solutions Buyer’s Guide 2022 
Demand For Connected Worker Solutions Is Surging
Connected Worker Solutions Solve Seven Major Use Cases
Vendors Pursue Multiple Strategies To Enhance Their Product Offerings And Gain Market Share
Customers Shortlisting A Connected Worker Solution Should Apply Five Criteria During The Selection Process

Inclusion Criteria For The 2022 Connected Worker Solutions Buyer’s Guide 
AMA Offers A Robust Remote Assistance And Mobile Workflow Management Solution For Manufacturing Firms
Atheer’s AR Platform Offers Solid Functionality For Knowledge Management, Digitized Work Instructions And Remote Assistance
Blackline Safety Draws On GPS And Gas Detection Expertise To Bolster Its Lone Worker Monitoring Solutions
Damstra Technology’s Portfolio Of Connected Worker Solutions Covers The Spectrum Of EHS And Operations Use Cases
Guardhat’s IIoT Platform And Wearables Solve A Variety Of Operational And EHS Usage Scenarios  
Librestream’s AR Platform Provides A Secure Solution For Remote Assistance And Digitized Work Instructions In Low-Bandwidth Environments
Parsable Provides Strong End-To-End Digital Work Form Creation And Distribution Functionality
Proceedix Leverages Its Flexible Manufacturing Workflow Capabilities To Deliver Digital Work Instructions And Inspections
PTC’s Acquisitions In The AR Space Provide A Strong Foundation For 3D AR Work Instructions
SightCall’s Remote Assistance Solution Provides Fast Time-To-Value Through Integration Within CRM And FSM Software
TeamViewer Establishes Itself In The Manufacturing Sector Through A Robust Remote Assistance Offering  

 

Table of figures

Figure 1-1. Use Case Coverage Of CW Solution Providers 
Figure 1-2. Use Case Coverage Of CW Solution Providers 
Figure 2-1. CW Solution Deal Flow: Acquisitions And Investments (January 2018–December 2020) 
Figure 2-2. CW Solution Deal Flow: Acquisitions And Investments (January–December 2021)  
Figure 3-1. Product, Industry Focus And Publicly Named Customers Of CW Solution Providers 
Figure 3-2. Product, Industry Focus And Publicly Named Customers Of CW Solution Providers 
Figure 4. Five Criteria Customers Should Apply When Selecting A Connected Worker Solution Provider 
Figure 5. AMA’s Connected Worker Solution Overview 
Figure 6. Atheer’s Connected Worker Solution Overview 
Figure 7. Blackline Safety’s Connected Worker Solution Overview 
Figure 8. Damstra Technology’s Connected Worker Solution Overview 
Figure 9. Guardhat’s Connected Worker Solution Overview 
Figure 10. Librestream’s Connected Worker Solution Overview 
Figure 11. Parsable’s Connected Worker Solution Overview 
Figure 12. Proceedix’s Connected Worker Solution Overview 
Figure 13. PTC’s Connected Worker Solution Overview 
Figure 14. SightCall’s Connected Worker Solution Overview 
Figure 15. TeamViewer’s Connected Worker Solution Overview 

Organisations mentioned

3M, A4BEE, Accenture, Adapt IT, ADT Security, afran Helicopter Engines, AGCO, Air Liquide, Airbus, AMA, Amazon, Apple, Appligos, Apprentice.io, AT&T, Atheer, Audi, Augmentir, Avanade, AVEVA, Avnet, Aware360, AWS, BAE, Barton Malow, Bid Group, Blackline Safety, Boehringer Ingelheim, British Telecoms, Bühler, CANCOM, Capgemini, CareAR, Caterpillar, CEMEX, Certified Safety, Cisco Systems, Clorox, Coca-Cola HBC, Colgate-Palmolive, Confederation of British Industry, Crescentech, Damstra Technology, DAQRI, Deloitte, DHL, Dino-Lite, Dräger, Dust Mobile, Dynabook, ECOM, EIC, Enablon, Encina Wastewater Authority, EnerCorp, Epson, Equivital, European Union, Facebook, Federal Ministry of Education and Research (Germany), Ferrovial, Fike, Fitbit, Flanders Make, FLIR, Flype, FrieslandCampina, Fujitsu, GE Healthcare, Gemba Systems, GEOS, German Research Center for Artificial Intelligence, Getac, GOARC, Google, Grupo Bimbo, Grupo Datco, GSK, Guardhat, Halliburton, Heineken, Henkel, Hexoskin, Honeywell, Howden, IATA, iBASEt, Iberia, IBM, Industrial Scientific, Inmarsat, Innovapptive, Intelex, International Organization for Standardization, InUse, ION, Iridium, Iristick, iSafe, Kenzen, Keppel Offshore & Marine, KOAMTAC, Koenig & Bauer, Kognitiv Spark, KPMG, Kraft Heinz, Krones, Librestream, Lifebooster, LLVision, Lone Worker Solutions, Magic Leap, McCarthy Building Companies, McKinsey, Medtronic, Michelin, Microsoft, Mitsubishi, National Institute of Standards and Technology, Northern Ireland Water, NOV, NTT, OBW, oculavis, ODG, OEG, Olympus, OnSIM, ONtheGO Platforms, Optalert, Orange, Osborne, OverIT, Parsable, Peoplesafe, Pepperl+Fuchs, Philips Lighting, Pipedrive, Poka, Porsche, Pratt & Whitney, Proceedix, ProGlove, Proplanner, PTC, PwC, Qualcomm, Raytheon, RE’FLEKT, Realwear, Renault, Rockwell Automation, Rolls-Royce, Rombit, Salesforce, Samsung, SANY America, SAP, SAP.iO, Saudi Aramco Energy Ventures, Schaeffler Group, Schuler, Scope AR, Servicemax, ServiceNow, SGS, Shell, SICPA, SightCall, Signify, Sirris, SlateSafety, SmartConnect, Snap-on, soft2tec, Sopra Steria, SOTI, SpaceView, Sparta Systems, StrongArm Technologies, Suntory, Symphony IndustrialAI, Tableau, Taqtile, TeamViewer, TenForce, Tesco, TIKS, TotalMobile, Toyota, TrackWise, Triax , Trimble, TWNKLS, U.S. Steel, Ubimax, UK Health and Safety Executive, Upskill, US Bureau of Labor Statistics, US Department of Energy, Vault Intelligence, Verizon, Vlahi, Volkswagen, Volvo, Vuforia, Vuzix, Walmart, Waypoint Labs, Wearable Technologies, West Fraser, Westinghouse Electric Company , Westunitis, World Health Organization, XMReality, Yamato, Zebra

About the authors

Hugo Fuller

Analyst

Hugo is a Technology Analyst in the Verdantix Operational Excellence practice. His research agenda focuses on covering connected worker technologies, best practices, market trends and growth strategies. Hugo joined Verdantix in 2020 having worked previously in public relations and earned media at Cision. He holds a bachelor’s degree in English from University College London.

Malavika Tohani

Research Director

Malavika leads the Verdantix Operational Excellence practice. Her current research agenda focuses on digital technologies for Operational Excellence including digital twins and software solutions for industrial risk and asset management. Malavika has over 15 years’ experience in research and strategy consulting. Malavika previously worked at Frost & Sullivan, managing and delivering advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

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