Building Maintenance Software Trends By Industry For 2020

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Executive Summary

This report provides industry-level insights into corporate maintenance strategies and software investment plans drawing on the 2019 global survey of 304 corporate real estate and facilities executives. The analysis finds that there is broad interest from firms in improving facility maintenance processes, particularly clearing backlogs and using maintenance to defer capital expenditure. Across the respondents, 32% plan to invest in software for asset and maintenance management by extending an existing deployment or investing for the first time. Monitoring building assets with the IoT is gaining traction; 22% of respondents are evaluating or trialling IoT solutions for this purpose. Vendors of CAFM, CMMS and IWMS should use this report to inform product roadmaps and 2020 business planning.

Table of contents

Facilities Executives From Multiple Sectors Want To Improve Maintenance In 2020 
Firms Rate Maintenance Backlog Clearance And Asset Lifetime Extension As Significant Priorities For 2020
Buyers Plan To Make Investments Across The IoT And CMMS
Vendors Should Develop IoT-Based Functionality, And COVID-19 Tools, To Engage Buyers  

Table of figures

Figure 1. Priority Attributed To Maintenance Backlog Clearance By Industry 
Figure 2. Priority Attributed To Optimizing Maintenance Processes To Extend Asset Lifetime By Industry 
Figure 3. Investment Plans In Asset And Maintenance Management Software By Industry 
Figure 4. Investment Plans In Fault Detection And Diagnosis Software By Industry 

About the authors

Dayann Charles Jeyamohan

Industry Analyst
Dayann is an Industry Analyst in the Verdantix Smart Buildings practice. His current research agenda covers maintenance management, IoT solutions for buildings and the digitization of the facilities management industry. Dayann joined Verdantix in early 2020, having previously worked as a Business and Technology Consultant at IBM. He holds an M.Eng. in Engineering (Mechanical) with Business Finance from University College London. 

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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