Best Practices: Hybrid Workplace Strategies For SMEs

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Executive Summary

As flexible and agile working becomes a global standard for office-based industries, small and medium-sized enterprises (SMEs) are implementing hybrid working programmes. To help SMEs define a hybrid workplace strategy, this report provides practical guidance and offers a set of actionable steps to create a new workplace fit for the hybrid era. The report draws on learnings from ongoing Verdantix experience as well as our interviews with small firms and experts across the facilities management sector. The research finds that firms should take an integrated approach across HR, IT and employee engagement to define workplace strategies. Once a firm has defined its new hybrid working strategy and the supporting policies, the next step is to consider how a specialist software solution could add value. This report should inform the thinking of business managers on the front line for implementing new workplace strategies. 

Table of contents

Best Practices: Hybrid Workplace Strategies for SMEs 
SMEs Must Start By Defining Business Objectives And Employee Preferences From Hybrid Working 
Firms Should Take An Integrated Approach Across HR, IT And Employee Engagement To Define Workplace Strategies 
Reopening Offices In The Hybrid Era Opens Up A World Of Practical Considerations 
Four Key Considerations When Selecting A Software App To Enhance Hybrid Working 

Table of figures

Figure 1. Business Priorities Will Shape The Implementation Of Hybrid Working  
Figure 2. Designing A New Workplace Strategy Is An Iterative Process  
Figure 3. Five Steps To Implementing A New Hybrid Working Programme  
Figure 4. Value-Adding Software Features For An SME Implementing Hybrid Working  

About the authors

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

Rodolphe d’Arjuzon

MD and Global Head of Research
Rodolphe co-founded Verdantix in 2008 and directs the firm’s research strategy across all practice areas. Rodolphe has over 20 years of experience in technology research and strategy consulting. He previously worked for Barclays Bank and L.E.K. Consulting. Rodolphe holds a PhD in Physics from the University of Cambridge.

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