Best Practices For Incident Management

Published 12 February 2018 by Malavika Tohani
EHS Software Environment, Health & Safety Incident Management Best Practices

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Executive Summary

This report provides managers in operations and EHS roles with an overview of best practices for incident management. The study encompasses issues relating to processes, people, technology and data. To capture best practice insights, Verdantix undertook interviews with corporate safety and operations leaders as well as incident management experts in technology and consulting firms. Verdantix analysis finds that there are ten key practices among firms that exhibit best practices and the main themes revolve around engaging frontline workers and adopting a proactive risk-based safety management approach.

Table of contents

Best Practices For Incident Management
Incident Management Is A Core Part Of The Mission For EHS

Diverse Challenges Hinder Successful Incident Management
Workers Passively And Actively Resist Top-Down Incident Reporting Procedures 
Technology Blockages Hinder A Consistent Approach To Incident Information Management
Incident Management Processes Focus On The Past Instead Of Predicting The Future
Incident Management Data Is Often Incomplete And Inconsistent 
The Maturity Of Approaches To Incident Management Varies Between Organizations 

Refocus Incident Management On Worker Engagement And Risk Management  
Collaborative Engagement Of Frontline Workers Is Paramount For Breakthrough Incident Management
Define Incident Management As Part Of Operational Risk Management To Move Beyond Compliance

Table of figures

Figure 1. Incident Management Metrics  
Figure 2. Use Of Software For Safety And Risk Management
Figure 3. Leading vs. Lagging Indicators For Incident Management
Figure 4. Maturity Of Approaches To Incident Management
Figure 5. Investment In Software In 2018
Figure 6. Mobile Apps: Functionality For Incident Reporting
Figure 7. Best Practices For Incident Management

Organisations mentioned

Airsweb, Amazon, APM Terminals, Apple, Arcadis, Arkema, Axonify, Balfour Beatty, Bam Ferrovial Kier, BARTEC, Bouygues Construction, Bumi Armada, Canberra Hospital, CB&I, Chrysaor, CH2M, ConocoPhillips, Cority, Crossrail, DAQRI, DNV GL, DorsaVi, DuPont Sustainable Solutions, ecom instruments, eCompliance, EDF Energy, Enablon, EU-OSHA, Exxon Mobil, Fingrid, FirstReport Software, GE, Hands HQ, Health and Safety Executive (HSE), Intel, Intelex, LafargeHolcim, Lotus Notes, Maersk Group, Mass Rapid Transit (MRT), Materion, NordSafety, Occupational Safety and Health Administration (OSHA), OMV, PepsiCo, Predictive Solutions, ProcessMAP, ProntoForms, RiskPoynt, Safe Work Australia, SafetyCulture, Shell, Skanska, Smith & Nephew, Sphera, ThunderMaps, Tullow Oil, Thames Water, VINCI Construction, Walmart

About the author

Malavika Tohani

Principal Analyst

Malavika is a Principal Analyst at Verdantix and her work to date has focussed on understanding the innovative EHS technologies landscape and the global EHS software market. Going forward, Malavika’s research will focus on covering operational risk technologies, best practices and growth strategies. She has over 10 years’ experience in research and strategy consulting. Having previously worked at Frost & Sullivan, Malavika has managed and delivered advisory projects for clients involving expansion, acquisition, benchmarking and product development strategies. Malavika holds a MSc in Economics from Madras School of Economics.

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