Best Practices: Engaging A Systems Integrator To Drive Value From Your IWMS

Published 6 January 2022 by Ibrahim Yate & Susan Clarke &

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Executive Summary

This report provides corporate real estate executives with advice for engaging systems integrators to support with the deployment, upgrade or replacement of an integrated workplace management system (IWMS). Systems integrators take a key role in IWMS projects, helping buyers define objectives, select vendors, build the business case for adoption, deliver best practice data governance frameworks and oversee change management. They increasingly offer their own add-on software products, helping customers improve the usability of IWMS platforms and tackle new use cases. To ensure success when engaging an integrator, buyers must select providers with a strong track record in their sector and prioritize suppliers with a local presence during change management periods. Real estate executives should leverage this report to determine how they can make their engagement with an IWMS systems integrator as successful as possible.

Table of contents

A More Strategic Use Of IWMS Is Driving Firms To Engage Consultants And Systems Integrators 
The Growth Of Hybrid Working, Flexible Working And The IoT Has Boosted The Strategic Value Of IWMS Tools
Corporates Seek Out Integrators When Internal Data Management Processes Are Ineffective For Future Workplace Needs
Systems Integrators Set IWMS Projects Up For Success By Providing Accelerator Frameworks And Change Management Expertise
Corporates Should Leverage Integrator Expertise To Optimize Operational Processes
Systems Integrators Are Increasingly Offering Their Own Software Products That Enhance IWMS Platforms

Four Best Practices For Success When Engaging With IWMS Integrators 

Table of figures

Figure 1. Plans To Engage Consultants And Systems Integrators For An IWMS Project By Industry  
Figure 2. Five Factors Drive Customers To Engage IWMS Implementors  
Figure 3. Role Of An IWMS Systems Integrator Across The Software Life Cycle  

About the authors

Ibrahim Yate

Senior Analyst

Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for space management, workplace management, and workplace systems integration. Ibrahim holds an MSc from Imperial College London and MA from Cambridge University.

Susan Clarke

Research Director

Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace management systems and IoT platforms for buildings. Her research expertise also includes a broad range of energy management technologies and energy services. Susan has eight years of experience in technology research. She holds a MSc from the University of London in Sustainable Development.

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