Best Practices: Engaging A Systems Integrator To Drive Value From Your IWMS
Ibrahim Yate
Susan Clarke
Access this research
Access all Real Estate, Facilities & Workplace Tech content with a strategic subscription or buy this single report
Need help or have a question about this report? Contact us for assistance
Executive Summary
This report provides corporate real estate executives with advice for engaging systems integrators to support with the deployment, upgrade or replacement of an integrated workplace management system (IWMS). Systems integrators take a key role in IWMS projects, helping buyers define objectives, select vendors, build the business case for adoption, deliver best practice data governance frameworks and oversee change management. They increasingly offer their own add-on software products, helping customers improve the usability of IWMS platforms and tackle new use cases. To ensure success when engaging an integrator, buyers must select providers with a strong track record in their sector and prioritize suppliers with a local presence during change management periods. Real estate executives should leverage this report to determine how they can make their engagement with an IWMS systems integrator as successful as possible.A More Strategic Use Of IWMS Is Driving Firms To Engage Consultants And Systems Integrators
The Growth Of Hybrid Working, Flexible Working And The IoT Has Boosted The Strategic Value Of IWMS Tools
Corporates Seek Out Integrators When Internal Data Management Processes Are Ineffective For Future Workplace Needs
Systems Integrators Set IWMS Projects Up For Success By Providing Accelerator Frameworks And Change Management Expertise
Corporates Should Leverage Integrator Expertise To Optimize Operational Processes
Systems Integrators Are Increasingly Offering Their Own Software Products That Enhance IWMS Platforms
Four Best Practices For Success When Engaging With IWMS Integrators
Figure 2. Five Factors Drive Customers To Engage IWMS Implementors
Figure 3. Role Of An IWMS Systems Integrator Across The Software Life Cycle
About the Authors
Ibrahim Yate
Senior Analyst
Ibrahim is a Senior Analyst in the Verdantix Smart Buildings practice, which he joined in 2016. His current agenda covers innovation in software and hardware solutions for spa...
Susan Clarke
Research Director
Susan leads the Verdantix Smart Buildings practice. Her current research agenda focuses on software solutions for real estate management including integrated workplace managem...
Other related content
JP Morgan’s new headquarters at 270 Park Avenue, New York, have turned the lobby into a logic gate: no iris or fingerprint; no entry. What began as a voluntary programme is now the...
04 December, 2025
Real estate and facilities leaders are being held accountable for performance outcomes they cannot reliably deliver because their systems, data and service models were never desig...
Upcoming / 15 January, 2026
Organizations are under growing pressure to boost asset performance and project outcomes through tighter data integration and smarter building controls. Digital twins are shifting ...
09 December, 2025
The Sustainable Finance & Investing Forum on November 3-4, 2025 will take place alongside the Greenbuild International Conference + Expo at the Los Angeles Convention Center. Thi...
03 November, 2025
The workplace technology stack is evolving quickly. While tools like IWMS or CPIP were designed as systems of record — tracking leases, floorplans and assets – today’s office tenan...
20 October, 2025
35% of real estate and facilities leaders identify ESG, sustainability, and decarbonization as the most influential market trend of 2025. Yet, only 25% rank decarbonizing their por...
26 November, 2025