Strategic Focus: Customer Insights Into CMMS Solutions
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Executive Summary
This Strategic Focus report presents customer-driven insights obtained during interview calls with industrial firms actively using computerized maintenance management systems (CMMS). We conducted these interviews as part of the research process for the Verdantix Green Quadrant benchmark report on CMMS software (see Verdantix Green Quadrant: Industrial Computerized Maintenance Management Systems (CMMS) (2025)). Based on real-world experiences, the report highlights how organizations are leveraging CMMS to transition from reactive to proactive maintenance, centralize operational data, ensure compliance and scale efficiently. Crucially, the findings emphasize that successful CMMS adoption hinges on configurability, mobile functionality and integration with enterprise systems. Furthermore, the report underscores that strategic implementation guided by vendor-industrial partnerships, technician input and clearly defined KPIs is essential for maximizing implementation value and long-term impact.
About the Authors
Robin Sureda-Tasis
Analyst
Robin is an Analyst at Verdantix with a focus on frontier technologies, such as AI analytics, extended reality and industrial data management. He delivers actionable insi...
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Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef...
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