Smart Innovators: Enterprise AI Services
24 Jan, 2025
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Executive Summary
This report provides a detailed analysis of the enterprise AI services market, spotlighting 25 leading providers with comprehensive capabilities tailored to various industries and AI maturity levels. It offers buyers a high-level evaluation of these providers and their offerings, helping executives compare their strengths across six critical capabilities: AI strategy; data and cloud; AI talent and enterprise management; responsible AI; generative AI; and AI and ML model development. Insights from our research highlight key challenges, such as aligning AI investments with business objectives, navigating complex AI integration processes, ensuring regulatory compliance, and fostering workforce readiness. The report also explores emerging trends that will shape the evolution of enterprise AI services, offering actionable insights for organizations looking to stay ahead in this rapidly evolving space.
Summary for decision-makers
Firms value AI but face significant barriers to adoption
AI budgets are on the rise as firms leverage external expertise to navigate growing complexity
Service providers drive AI use case expansion, despite customer maturity challenges
Introducing the enterprise AI services market
Enterprise AI service providers have varied heritages
Enterprise AI service providers deliver 10 core capabilities
Innovative capabilities drive innovation in enterprise AI services
Key priorities for service providers and corporate buyers in the AI era
AI maturity should dictate buyer priorities for services spend
Service providers require workforce and capability alignment to support firms across all AI maturity levels
Firms value AI but face significant barriers to adoption
AI budgets are on the rise as firms leverage external expertise to navigate growing complexity
Service providers drive AI use case expansion, despite customer maturity challenges
Introducing the enterprise AI services market
Enterprise AI service providers have varied heritages
Enterprise AI service providers deliver 10 core capabilities
Innovative capabilities drive innovation in enterprise AI services
Key priorities for service providers and corporate buyers in the AI era
AI maturity should dictate buyer priorities for services spend
Service providers require workforce and capability alignment to support firms across all AI maturity levels
Figure 1. Change in spend on AI-centric projects over the next 12 months
Figure 2. AI project rollout across functional areas
Figure 3. Change in spend on consultant-led technology implementation projects over the next 12 months
Figure 4. Factors slowing AI adoption
Figure 5. The five levels of AI sophistication
Figure 6. Enterprise AI service providers: capabilities assessment
Figure 7. Service provider capabilities mapped to buyer AI maturity
Figure 2. AI project rollout across functional areas
Figure 3. Change in spend on consultant-led technology implementation projects over the next 12 months
Figure 4. Factors slowing AI adoption
Figure 5. The five levels of AI sophistication
Figure 6. Enterprise AI service providers: capabilities assessment
Figure 7. Service provider capabilities mapped to buyer AI maturity
HCLTech, Salford Royal NHS Foundation Trust, Accenture, Fujitsu Services, Genpact, EY, Slalom, Microsoft, KPMG, Hitachi Digital Services, European Commission Directorate-General for Maritime Affairs and Fisheries (DG MARE), Capgemini, Atos, Kyndryl, Ocado Retail, Zensar, Publicis Sapient, Boehringer Ingelheim, McKinsey & Company, Mphasis, Camping World, Tata Consultancy Services (TCS), Ferrovial, Wipro, Hewlett Packard Enterprise (HPE), BCG, DXC Technology, IBM, Volkswagen Financial Services, Infosys, Deloitte, Amazon Web Services (AWS), PwC, Cognizant, Atomic Canyon
About the Authors
Josh Graessle
Senior Analyst
Josh is a Senior Analyst at Verdantix, covering asset maintenance management, industrial engineering design and construction, and asset management services. He advises softwar…
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Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef…
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