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Smart Innovators: Incident Management Software

Date: 23 May 2016

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11 pages

Executive Summary

The need to mitigate, manage and resolve incidents is a challenge for firms of any size, from SMEs to multibillion dollar behemoths. Firms not only have to effectively react to incidents of varying magnitude, but also contend with events that can span employee injuries, vehicle accidents, environmental emissions, chemical spills, explosions and fires. This report describes the incident management issues firms are contending with and, based on an independent review of the solutions of 31 vendors, helps executives understand how incident management software applications help to overcome these challenges. The analysis details the latest innovations brought to the market in this segment to help more mature firms looking to make the most of their solutions.

TABLE OF CONTENTS

Smart Innovators: Incident Management Software
Firms Are Striving To Adopt A Risk-Based Approach To Incident Management

Introducing The Incident Management Software Market
Software Streamlines Incident Reporting, Investigation And Corrective Actions
Incident Management Innovation Drives The Value Proposition From Reactive Actions To Proactive Risk Management

Continuous User Engagement Is The Key To Getting Value From Incident Management Software

TABLE OF FIGURES

Figure 1. Configurable Incident Management Workflow
Figure 2. Incident Management Capabilities Of Software Vendors
Figure 3. Incident Management Solutions Can Integrate With Other IT Systems

ORGANIZATIONS MENTIONED

AECOM, Airsweb, Bayer, BHP Billiton, CH2M, CMO Software, DNV GL Software, DONG Energy, ecoPortal, Effective Software, EHS Insight, EMEX, Emisoft, Enablon, Enviance, ERA Environmental, ERM, EtQ, European Commission, eVision, EXP, Falcon Crane Hire, GDF Suez, Gensuite, Glencore, IHS, Integrum, Intelex, IsoMetrix, Land O’Lakes, Locus Technologies, Manchester Airports Group, Medgate, MetricStream, Network Rail, NordSafety, Occupational Safety and Health Administration, Perillon, ProcessMAP, Pro-Sapien, RegAction, Rivo, SAI Global, Scania, Seattle Tunnel Partners, Severn Trent Water, SHE Software, UL EHS Sustainability (cr360), Vale, VelocityEHS