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Green Quadrant Power Utility IT Services (North America)

Date: 23 February 2015

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44 pages, 12 Figures

EXECUTIVE SUMMARY

This report provides a detailed fact-based comparison of 10 of the largest providers of IT services for electric power utilities in North America. Based on the proprietary Verdantix Green Quadrant methodology, the analysis combines benchmark data from supplier interviews, responses to a 78-point questionnaire and interviews with a panel of 14 budget holders in the power utility sector. The study finds that IT solutions and services have a critical role to play in the utilities’ programmes to optimize grid management, drive automation across the organization, engage end customers and respond to increasing levels of distributed energy. Our fact-based analysis concludes that three IT service providers are clear market leaders: Accenture, Capgemini and IBM. These providers offer the deepest set of capabilities, have the strongest track record and can meet multiple utility requirements. The analysis also reveals that other providers have developed specialist expertise in specific areas such as microgrids, renewable energy management, and are capitalizing on the IT/OT convergence trend.

TABLE OF CONTENTS

THE STATE OF THE MARKET FOR POWER UTILITY IT SERVICES
The Smart Grid Revolution Has Transformed The Utility IT Service Market

UTILITIES LOOK TO MONETIZE SMART GRID INVESTMENTS
New IT Systems Implementations Respond To Availability Of Smart Meter Data And Customer Needs
Utilities Will Focus On Customer Information Management System Upgrades In The Next Two Years
Efficiency And Cost Savings Are Rated As The Most Significant Drivers For IT Projects
Utilities Look For A Track Record Of Successful Implementations During Vendor Selection
Utilities Rate IT Systems Integrators Highest While Expecting Further Improvement

GREEN QUADRANT® POWER UTILITY IT SERVICES (NORTH AMERICA)
Green Quadrant® Methodology
Evaluated Suppliers: Selection Criteria
Evaluation Criteria For Power Utility IT Service Providers
Accenture Stands Out Through Its Track Record Of Large-Scale Projects
AT&T Offers Market-Leading Services For Smart Grid Communications
Capgemini Stands Out For Full-service Outsourcing Contracts
CGI Has Leading Capabilities For Renewable Energy Management Systems
IBM Has Market-Leading Data Analytics For The Power Utility Sector
Infosys Has Built Up Experience In Utility CRM Systems
Schneider Electric Excels At Operational Technology And Energy Efficiency Solutions
Siemens Adds IT Services Offerings To Its Smart Grid Product Lines
TCS Has Built Up Expertise Across Customer Relationship Management Systems For Utilities
Wipro’s Strengths Span Outsourcing, Analytics And Customer Care Systems

TABLE OF FIGURES

Figure 1. Three Phases Of Market Development For Electric Power Utility IT Services
Figure 2. Significance Of Factors In Driving IT Upgrades Over The Next Two Years
Figure 3. Purchase Plans For IT Advisory And Implementation Over The Next Two Years
Figure 4. Importance Ranking Of Investment Drivers For IT Systems Upgrades
Figure 5. Importance Of Supplier Attributes For Purchase Decisions
Figure 6. Preferences For Different Types Of IT Service Providers
Figure 7. Brand Perception Of IT Service Providers
Figure 8-1. Capabilities Criteria For Power Utility IT Service Providers
Figure 8-2. Capabilities Criteria For Power Utility IT Service Providers
Figure 9. Momentum Criteria For Power Utility IT Service Providers
Figure 10. Green Quadrant® Power Utility IT Service Suppliers
Figure 11-1. Capability Scores For 10 Power Utility IT Service Providers
Figure 11-2. Capability Scores For 10 Power Utility IT Service Providers
Figure 12. Momentum Scores For 10 Power Utility IT Service Providers

ORGANIZATIONS MENTIONED

ABB, Accenture, AEP, Alliant Energy, Alstom, Ameren, Anaheim Public Utilities, AT&T, ATCO, Baltimore Gas and Electric, BC Hydro, Bruce Power, Burbank Water and Power, C3 Energy, Capgemini, CenterPoint Energy, CGI, Chugach Electric Association, ComEd, Consumers Energy, CSC, Department of Defense, Direct Energy, Duck River EMC, Duke Energy, Entergy, E.ON US, EDP, ElectSolve, eMeter, Energy Future Holdings, EnerNOC, ENMAX Energy Corporation, Exelon, Federal Energy Regulatory Commission, FirstEnergy, FirstFuel, Florida Power & Light, Green Mountain Power, HEI, Honda, HP, Hydro One, Hydro Ottawa, Hydro Quebec, IBM, Indian Institute of Technology Bombay, Infosys, Itron, JEA, Kentucky Utilities Company, Logica, London Hydro, Los Angeles Department of Water and Power, Louisville Gas & Electric, Middle Tennessee Electric Membership Corporation, National Grid, NextEra Energy, North American Electric Reliability Corporation, NV Energy, OMNETRIC Group, Oncor, OPG, Opower, Oracle, Pepco, PG&E, Portland General Electric, PowerAnser Lab, PSE&G, S&C Electric, San Diego Gas & Electric, San Francisco Public Utilities Commission, SAP, Schneider Electric, Siemens, Southern California Edison, Southern Company, Sprint, Structure, Symantec, Tacoma Power, TCS, Telvent, Tennessee Valley Authority, Texas-New Mexico Power, TransAlta, Tucson Electric Power, TXU Energy, US Department of Energy, Ventyx, Verizon, Wipro